Response time is crucial in such a situation, so the best thing the vendors can do is go public and provide assistance in fixing the problem. Trend Micro's false positive for Windows - 2008.The free version is limited in features, but includes all basic. Symantec's false positive of Windows XP - 2007 AVG Anti-Virus Free Edition is an anti-virus scanner that offers Resident Protection, Email Scanner, On-Demand Scanner, Virus Vault for safe handling of infected files and automatic updates.Kaspersky's false positive of Windows Explorer - 2007.Microsoft Anti-Spyware false positive for Norton Antivirus - 2006.If you need to update manually, use the following file. CA's eTrust false positive for a Windows component - 2006 If your update has failed, please try again from within your app.In fact, in 2006 Microsoft's Anti-Spyware was detecting a competing solution as a piece of malware : We are sorry for the inconvenience and thank you for your help.ĪVG and Rising aren't an exception to previous cases where components of Microsoft's Windows have been detected as false positives.

Please update your AVG and check your files again. We have immediately released a new virus update (270.9.0/1778) that removes the false positive detection on this file. We can confirm that it was a false alarm. 'Unfortunately, the previous virus database might have detected the mentioned virus on legitimate files. So far, the problem only appears to affect Windows XP, but there is no guarantee that other versions of Windows don’t have the same issue.'ĪVG's brief response to the situation, with the workaround posted at AVG's support section under the 'False positive user32.dll' title : bin file is missing' error while updating AVG® Internet Security 2013 in Windows® 8 Follow the easy steps shown in this video.Help suppo. The core of the testing engine is a Virtual Device Driver which loads into memory on Windows startup. AVG then recommended deleting this file this causes the affected systems to either stop booting or go into a continuous reboot cycle. AVG Anti-Virus offers maximum virus protection, product customization, and free virus database updates and technical support. 'An update for the AVG virus scanner released yesterday contained an incorrect virus signature, which led it to think user32.dll contained the Trojan Horses or Generic9TBN. The impact of the false positive leads to a continuous reboot cycle : Yesterday, a signatures update pushed by AVG falsely labeled a critical Windows file as a banker malware, prompting the company to quickly fix the issue and issue a workaround, following end users complaints at its support forums.ĪVG's false positive causing downtime for Windows users is happening a week after Rising antivirus apologized to its customers for falsely detecting Outlook Express as malware leading to loss of emails, and yes, productivity too.

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